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eGaon

Privacy Policy

We value your privacy and are committed to protecting your personal information.

Last Updated: 14 April 2025

1. Introduction

Welcome to eGaon ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App") and our services.

Please read this Privacy Policy carefully. By accessing or using the eGaon App, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our App.

This Privacy Policy applies to information we collect through our App, in email, text, and other electronic communications sent through or in connection with our App.

2. Information We Collect

We collect several types of information from and about users of our App, including:

2.1 Personal Information

When you register for an account, we collect personal information that can be used to identify you, such as:

  • Full name
  • Email address
  • Mobile phone number
  • Profile picture (optional)
  • Address and location information
  • Farm details (size, crops grown, etc.)

2.2 Usage Information

We automatically collect information about your use of the App, including:

  • App usage statistics and patterns
  • Courses accessed and completed
  • Features used within the App
  • Time spent on different sections
  • Interactions with other users

2.3 Device Information

We collect information about the device you use to access our App, including:

  • Device type and model
  • Operating system
  • IP address
  • Mobile network information
  • Browser type (if applicable)
  • Device identifiers

2.4 Location Information

With your consent, we may collect precise location information from your device to provide location-based services such as:

  • Local weather forecasts
  • Nearby mandi (market) rates
  • Location-specific agricultural advice
  • Connecting you with nearby farmers and buyers

You can disable location services through your device settings, but this may limit certain features of the App.

3. How We Use Your Information

We use the information we collect about you for various purposes, including:

Providing Services

  • Creating and managing your account
  • Delivering educational content
  • Providing market information
  • Facilitating transactions
  • Offering agricultural advisory services

Improving Our Services

  • Analyzing usage patterns
  • Developing new features
  • Enhancing user experience
  • Troubleshooting issues
  • Conducting research and analysis

Communication

  • Sending important notifications
  • Providing updates about our services
  • Responding to your inquiries
  • Sending promotional materials
  • Sharing agricultural news and tips

Security and Protection

  • Protecting against unauthorized access
  • Detecting and preventing fraud
  • Enforcing our terms and policies
  • Ensuring the safety of our users
  • Complying with legal obligations

We may also use your information in other ways for which we provide specific notice at the time of collection or obtain your consent if required by law.

We process your personal information based on legitimate interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.

4. Information Sharing and Disclosure

We may share your personal information in the following situations:

4.1 Third-Party Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, including:

  • Payment processors (like Razorpay)
  • Cloud storage providers
  • Analytics services
  • Customer support services
  • Marketing and communication platforms

These third parties are only permitted to use your personal information to provide services to us and are required to maintain the confidentiality of your information.

4.2 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

4.3 Legal Requirements

We may disclose your information where we believe it is necessary to:

  • Comply with applicable laws, regulations, legal processes, or governmental requests
  • Enforce our Terms and Conditions
  • Detect, prevent, or address fraud, security, or technical issues
  • Protect against harm to the rights, property, or safety of eGaon, our users, or the public

4.4 With Your Consent

We may share your information with third parties when you have given us your consent to do so. For example, when you opt to connect with other farmers or buyers through our platform.

We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. These measures include:

  • Encryption of sensitive data
  • Secure storage of personal information
  • Regular security assessments and audits
  • Access controls and authentication procedures
  • Secure network architecture and firewalls

However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

We regularly review and update our security practices to enhance the protection of your personal information.

6. Your Rights and Choices

You have certain rights regarding your personal information. These include:

Access and Update

You can access and update your personal information directly through your account settings in the App. If you need assistance, please contact us.

Data Deletion

You can request deletion of your personal information by contacting us. Note that we may retain certain information as required by law or for legitimate business purposes.

Opt-Out

You can opt-out of receiving promotional communications from us by following the unsubscribe instructions included in each communication or by adjusting your notification settings in the App.

Data Portability

You can request a copy of your personal information in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe.

Please note that some of these rights may be limited where we have compelling legitimate grounds or legal obligations to process your personal information.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our App and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

7.1 Types of Cookies We Use

  • Essential Cookies: Necessary for the App to function properly
  • Preference Cookies: Remember your preferences and settings
  • Analytics Cookies: Help us understand how you use our App
  • Marketing Cookies: Used to deliver relevant advertisements

7.2 Your Cookie Choices

Most mobile devices allow you to control cookies through their settings. You can instruct your device to reject cookies, but this may prevent you from using some features of our App.

For more information about cookies and how to manage them on different devices, visit www.allaboutcookies.org.

9. Children's Privacy

Our App is not intended for children under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions.

If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If we make material changes to this Privacy Policy, we will notify you either through the email address you have provided us or by placing a prominent notice in our App.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

eGaon

NH122, Sakra-Muraul, Muzaffarpur

Bihar, India - 843105

Email: privacy@egaon.org

Phone: +91 87096 29970

We will respond to your inquiry within a reasonable timeframe.

Acceptance of This Privacy Policy

By using the eGaon App, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not use our App. Your continued use of the App following the posting of changes to this policy will be deemed your acceptance of those changes.

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